Here attach an image to express his situation

Recently, one customer got his new XTOOL X100 Pad2 but he is sad to find that this pad can’t work! He uses this pad2 to do BMW Key programming but fail. What happen? Let us find out why and solve this problem. Here attach an image to express his situation: 17.1 Customer: This weekend I tried a Q7 2006 to diagnose the pneumatic shock absorbers the aircraft supports only 5 marked so Jaguar, land rover, Benz and another brand. And my BMW 3 series E91 for DPF system (the fap) because I have the light FAP lit nothing it does not work. Today I tried to program a key on a Golf 2000 gasoline and I can not, I try to make a BMW e46 it does not work either. I would like to have the procedure to follow !!! Please, thank you in advance https://www.autonumen.com Engineer suggest customer change the menu from “F chassis and E chassis” to “CAS 1-3” While customer still can’t do BMW key program after using the “CAS 1-3”. And it appears a “Fail to communicate” and a CAS 1-3 using note: 17.2 17.3 Here are some tips to use XTOOL X100 Pad2: Choose the right menu or change the menu when you meet problem programming. Update the device to the latest version software. If the X100 Pad2 still can’t work after update, you could tap the “Help” on the device to test the device so that the engineer could give you more detail solution. If you have any problem when using XTOOL, please contact us.XTOOL X100 Pad2 BMW Key Programming Feedback